Customer Support Specialist - EM331
Learn about your role
We are looking for an experienced Customer Support Specialist, in Cyprus, to provide exceptional support and assistance to our clients throughout their journey with us. If you are Cyprus Resident, passionate, service-driven professional who thrives on engaging with people and you are eager to deliver top-tier customer experiences, we'd love to hear from you!
What you’ll be doing
- Strive to create outstanding client experience through impactful communication
- Engage with clients’ inquiries through phone, email, and live chats
- Obtain and evaluate all relevant information to handle inquiries effectively
- Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly
- Record details of all inquiries, comments, and complaints in CRM system
- Coordinate with the sales & retention teams globally and other relevant departments
- Assist new clients with the account opening process and company’s KYC procedures
- Proactively provide clients with relevant information regarding the website, promotions, products and updates
- Act as an ambassador for the Company upholding the highest level of service
- Stand in for Customer Support Manager in rotation with the other members of the team when required.
What we are looking for
- 2+ years’ experience in a Customer Support role, ideally in the Forex Industry
- Fluent Verbal and Written English. A second language is desirable but not essential
- Excellent communication and organizational skills
- Strong computer skills
- Ability to handle a busy workload and prioritize tasks
- Undergraduate degree or equivalent
- CySEC basic certification would be considered advantageous
What you'll enjoy
- Compensation & Financial
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- Competitive salary aligned with experience
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- Provident fund for long-term financial planning
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- Discretionary yearly performance bonus
- Growth & Development
- Continuous learning opportunities and professional development programs
- Work-Life Balance & Flexibility
- Hybrid working model with flextime options
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- 21 days of annual leave which increases every two years (capped at 24 days)
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- 10 days of paid sick leave
- Health & Well-Being
- Life and medical insurance are available
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- Weekly massages for relaxation and stress relief
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- Fresh fruits, snacks, coffee and refreshments available at the office
- Wellness & Perks
- Weekly team lunches, monthly company events and quarterly team outings
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- A friendly and supportive workplace culture
Meet easyMarkets
easyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.
Are you interested? Apply today!
