Retention Agent ROW - EM326
Learn about your role
We are seeking to recruit an exceptional English-speaking Retention Agent to proactively engage with existing clients, nurture relationships, and drive successful sales retention by leveraging excellent communication skills, adaptability, and a customer-centric approach, this position plays a vital role in contributing to the company's growth and success.
What you’ll be doing
- Cultivate relationships with existing clients
- Increase the number of deposits
- Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
- Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Communicate marketing promotions to clients
- Meet personal and team targets
- Promote company’s brand
- Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
- Execution of Retention Strategy
- Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
What we are looking for
- Fluency in English, any other language is a plus
- At least 2-3 years’ experience in a FX Retention role
- Result oriented and self-motivated person
- Dynamic, innovative and target driven
- Open-minded and flexible
- Eager to learn new things fast and to have regular training
- Team player
- Professional communication skills
- Strong networking capability
- Ability to work on own initiative
What you’ll enjoy
- Compensation & Financial
- Competitive salary aligned with experience
- Provident fund for long-term financial planning
- Discretionary yearly performance bonus
- Growth & Development
- Continuous learning opportunities and professional development programs
- Work-Life Balance & Flexibility
- 21 days of annual leave (increases every two years, up to 24 days)
- 10 days of paid sick leave
- Health & Well-Being
- Life and medical insurance are available
- Weekly massages for relaxation and stress relief
- Fresh fruits, snacks, coffee and refreshments available at the office
- Wellness & Perks
- Weekly team lunches, monthly company events and quarterly team outing
- A friendly and supportive workplace culture
Meet easyMarkets
easyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.
Are you interested? Apply today!
