Senior Client Relationship Manager (German) - EM321
Learn about your role
Are you ready to join a vibrant and dynamic Retention team? We’re offering an exciting opportunity with fantastic training and learning experiences to help you grow. In this role, you’ll work closely with clients from the EU region, implementing processes and systems to enhance their journey with us. Your efforts will be key in extending client relationships and maximizing their long-term value.
Your main activities and responsibilities
- Build and nurture strong client relationships
- Engage with clients across multiple channels (phone, email, live chat) creating meaningful interactions that drive retention
- Listen actively to clients, address their concerns with empathy and communication effectively to build trust and find solutions that meet their needs
- Utilize CRM and sales tools to accurately track and manage clients, opportunities, and customer interactions
- Enhance client satisfaction by providing proactive support, personalized training, and tailored incentives, ensuring they always have access to the latest information and resources
Key requirements
- Passionate about helping others and genuinely wants to see clients succeed
- Personal experience in trading or a strong interest in the FX market
- Fluency in German and English (additional languages will be an advantage)
- A results-driven person who loves to set and achieve goals
- Open-minded, adaptable and can think outside of the box
- Team player with a collaborative mindset
- A great communicator with strong networking capabilities
- Proactive and able to work independently to expand the business
- CySEC certificate is mandatory
What you’ll enjoy
- Competitive remuneration with monthly commissions
- Provident fund
- Life insurance
- Professional development and learning opportunities
- Friendly and dynamic work environment
- 21 days of annual leave which increases every two years (capped at 24 days)
- Weekly lunches, weekly massages, monthly team outings and quarterly company building activities
- Strong culture promoting work-life balance and flexibility
- Fresh fruits, snacks, coffee, sodas at the office
Lastly, meet easyMarkets
easyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.
Are you interested click Apply today!
