Retention Agent MENA - EM289
About your role
Join our dynamic team as an Arabic Retention Agent and become a driving force in our mission to exceed client expectations and fuel our Company's success!
Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for.
Your main work
- Build and nurture strong client relationships
- Engage with clients across multiple channels (phone, email, live chat) creating meaningful interactions that drive retention
- Actively listen and address client concerns with empathy and persuasive communication overcoming objections
- Promote marketing campaigns and offers in a way that resonates with client needs and goals
- Meet personal and team targets
- Utilize CRM and sales tools to accurately track and manage clients, opportunities, and customer interactions
- Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
What we’re looking for
- Passionate about helping others and genuinely wants to see clients succeed
- Personal experience in trading or a strong interest in the FX market
- Fluency in Arabic and English (additional languages will be an advantage)
- A results-driven person who loves to set and achieve goals
- Open-minded, adaptable and can think outside of the box
- Team player with a collaborative mindset
- A great communicator with strong networking capabilities
- Proactive and able to work independently to expand the business
What you'll enjoy
- Competitive remuneration including monthly commissions
- Provident fund
- Life insurance
- Discretionary yearly performance bonus
- Professional development and learning opportunities
- Friendly and dynamic work environment
- 21 days of annual leave which increases every two years (capped at 24 days)
- Weekly lunches, weekly massages, monthly team outings and quarterly company building activities
- Strong culture promoting work-life balance and flexibility
- Fresh fruits, snacks, coffee, sodas at the office
Meet easyMarkets
easyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.
Are you interested? Apply today!
