Customer Support Specialist (Arabic Speaker) - EM316
About your future role
We are seeking to recruit an experienced Arabic Speaking Customer Support Specialist to ensure that our clients have an outstanding support network throughout the lifetime of their account. This is a unique opportunity for a passionate and driven professional who enjoys engaging with people!
Your main activities and responsibilities
- Provide impactful communication with clients for the ultimate outstanding client experience
- Engage with clients’ inquiries through phone, email, and live chats
- Obtain and evaluate all relevant information to handle inquiries effectively
- Respond promptly and eloquently to customer inquiries, handling and resolving them flawlessly
- Record details of all inquiries, comments, and complaints
- Coordinate with the sales & retention teams globally and other relevant departments
- Assist new clients with the account opening process and company’s KYC procedures
- Proactively provide clients with relevant information regarding the website, promotions, products and updates
- Act as an ambassador for the Company upholding the highest level of service
Your key requirements
- 2-3 years’ experience in a Customer Support role, ideally in a related business
- Fluent Verbal and Written Arabic and English. A third language is desirable but not essential
- Excellent communication and organizational skills
- CySec basic accreditation would be considered advantageous
- IT proficient
- Prepared to work shifts and bank holidays on a 24/5 rotation
- Ability to handle a busy workload and prioritize tasks
- Undergraduate degree or equivalent
What you'll enjoy
- Competitive remuneration
- Pension fund
- Discretionary yearly performance bonus
- Professional development and learning opportunities
- Friendly and dynamic work environment
- 21 days of annual leave which increases every two years (capped at 24 days)
- Weekly lunches, weekly massages, monthly team outings and quarterly company building activities
- Strong culture promoting work-life balance and flexibility
- Fresh fruits, snacks, coffee, sodas at the office
- Hybrid working (Working from home available once a week after 3 months of joining)
- Core Working hours are 08:00 -17:00 or 09:00-18:00 Monday to Thursday on rotation and one evening shift a week from either 13:00-21:00 or 14:00-22:00 or 15:00 – 23:00 (depending on the time of year) and Friday 16:00 – 00:00
Lastly, meet easyMarkets
easyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.
Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.
Are you interested? Apply today!
