Retention Agent MENA - EM289
Overall Purpose of Role:
Join our dynamic team as an Arabic speaking Retention Agent and become a driving force in our mission to exceed client expectations and fuel our Company's success! Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for.
Main Activities and Responsibilities:
- Cultivate relationship with existing clients
- Increase the number of deposits
- Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
- Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Communicate marketing promotions to clients
- Meet personal and team targets
- Promote company’s brand
- Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
- Execution of Retention Strategy
- Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
Requirements:
- Arabic & English, any other language a plus
- Experience in the FX industry will be considered an advantage
- Result oriented and self-motivated person
- Dynamic, innovative and target driven
- Open-minded and flexible
- Team player
- Professional communication skills
- Strong networking capability
- Ability to work on own initiative, expand business
Further Info:
- The role is located in Limassol, Cyprus
- Working hours are 09:00 – 18:00 Monday to Friday
- Opportunities for professional development and training
- Fun and dynamic work environment
- Strong culture promoting work-life balance and flexibility
- Discretionary benefits such as quarterly team building activities, weekly lunches, and monthly team outings
- Some weekend work, depending on the targets
- Competitive compensation package
